Shipping Policy

Last Updated: September 2026

At KB&CO, we understand that jewelry purchases can be both valuable and personal. We take reasonable precautions when packaging and shipping orders to help ensure they arrive safely and securely.

This Shipping Policy applies to purchases made directly through KB&CO unless different shipping arrangements have been agreed to in writing.

1. Order Processing

Ready-to-ship merchandise is generally processed after payment has been successfully received and the order has completed any applicable verification or fraud-prevention review.

Processing time is separate from carrier transit time.

Custom and made-to-order jewelry must complete the applicable design, production, quality-control, and payment process before shipment.

2. Custom Order Production Times

Custom jewelry production times vary depending on the complexity of the piece, stone sourcing, material availability, CAD revisions, casting, setting, finishing, quality control, and other manufacturing requirements.

Any completion or delivery date provided for a custom order is an estimate unless KB&CO expressly guarantees a date in writing.

We will make reasonable efforts to meet estimated timelines but recommend allowing additional time for custom pieces needed for proposals, weddings, birthdays, anniversaries, travel, or other time-sensitive events.

3. Shipping Rates

Shipping costs, when applicable, will be displayed during checkout, included on an invoice, or communicated to the customer before shipment.

Certain high-value orders may require specialized insured shipping. Additional charges may apply depending on the value, destination, carrier, and level of insurance required.

Promotional or complimentary shipping, when offered, does not necessarily include expedited shipping.

4. Insured Shipping

KB&CO may insure shipments based on the value and circumstances of the order.

High-value jewelry may require additional security measures, including:

• Signature confirmation

• Adult signature confirmation

• Identity verification

• Address verification

• Restricted delivery

• Carrier hold for pickup

• Specialized jewelry shipping or insurance services

KB&CO reserves the right to select an appropriate shipping method for high-value merchandise even when another shipping method would ordinarily be available.

5. Signature Requirements

Certain KB&CO shipments may require a signature upon delivery.

Customers are responsible for ensuring that an authorized person is available to receive and sign for the shipment.

For security reasons, signature requirements may not be waived on certain high-value orders.

If a carrier makes multiple unsuccessful delivery attempts, the package may be held for pickup or returned to KB&CO. Additional shipping charges may apply if an order must be shipped again.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

For fraud-prevention and insurance purposes, KB&CO may require an order to be shipped to an address associated with or verified in connection with the customer's payment information.

Requests to change a shipping address after an order has been placed are subject to approval and additional verification.

KB&CO may refuse an address-change request when we reasonably believe doing so is necessary to protect the customer or KB&CO from fraud.

7. Shipping Confirmation & Tracking

When tracking information is available, customers will generally receive shipping confirmation containing the applicable tracking information.

Tracking information may take time to update after a shipping label has been created or the package has been transferred to the carrier.

8. Carrier Transit Times

Carrier transit times are estimates and are outside KB&CO's direct control.

Delays may occur because of weather, holidays, carrier disruptions, mechanical issues, natural disasters, incorrect addresses, security procedures, customs, or other circumstances beyond our reasonable control.

KB&CO is not responsible for carrier delays after a shipment has been properly tendered to the carrier, although we will reasonably assist customers with eligible shipping investigations or claims.

9. Lost or Missing Packages

If tracking indicates that a shipment is delayed, missing, or otherwise experiencing an issue, please contact KB&CO promptly.

KB&CO may initiate or assist with a carrier or insurance investigation when appropriate.

Customers agree to reasonably cooperate with any investigation, including providing requested documentation, identification, statements, police reports, carrier forms, or other information reasonably required by the carrier or insurer.

A refund or replacement will not automatically be issued while an active carrier or insurance investigation is pending.

Any resolution for an insured shipment may be subject to the carrier's or insurer's investigation and determination.

10. Packages Marked Delivered

If tracking shows that an order was delivered but you cannot locate the package, contact KB&CO and the shipping carrier as soon as possible.

Customers should also check with household members, building management, mailrooms, reception areas, neighbors, and other secure delivery locations where appropriate.

KB&CO may require a carrier investigation or insurance claim before determining what remedy, if any, is available.

A carrier's delivery scan does not by itself prevent KB&CO from assisting with a legitimate missing-package investigation.

11. Damaged Packages

Please inspect the exterior packaging and jewelry promptly after delivery.

If your package or jewelry appears damaged during shipment, contact KB&CO within 48 hours of delivery, where reasonably possible.

Please retain:

• The jewelry

• Original shipping box

• Packaging materials

• Shipping label

• Certificates and documentation

We may request photographs or video of the package and merchandise to assist with a carrier or insurance claim.

Do not discard damaged packaging until the matter has been resolved.

12. Incorrect Orders

If you receive merchandise that is materially different from what you ordered, contact KB&CO within 48 hours of delivery.

Do not wear, alter, resize, repair, or modify the merchandise before contacting us.

If KB&CO confirms that we shipped an incorrect item, we will provide an appropriate resolution.

13. International Shipping

International shipping may be available for select orders and destinations at KB&CO's discretion.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, VAT, tariffs, or other governmental charges unless expressly stated otherwise.

Customs processing may delay delivery.

KB&CO is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

Customers are responsible for ensuring that the jewelry or materials being purchased can legally be imported into their destination.

14. Refused & Unclaimed Shipments

If a customer refuses delivery or fails to retrieve a shipment held by the carrier, the package may be returned to KB&CO.

Any additional shipping, insurance, carrier, customs, or return-to-sender charges may be deducted from any refund otherwise legally due or charged before the merchandise is shipped again, to the extent permitted by law.

Refusing delivery does not convert custom, made-to-order, personalized, or otherwise final-sale merchandise into returnable merchandise.

15. Returned Packages

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal, or another circumstance attributable to the recipient, the customer may be responsible for additional shipping and insurance costs before the order is resent.

High-value merchandise will not automatically be reshipped without confirming the appropriate delivery arrangements.

16. Order Verification

To protect our customers and KB&CO from fraud, we may request additional information before shipping certain purchases.

Verification may include confirming identity, payment information, billing information, shipping information, or other transaction details.

An order may be temporarily held while verification is completed.

Failure to complete requested verification may result in cancellation of the order and an appropriate refund where applicable.

17. Local Pickup or Hand Delivery

KB&CO may offer local pickup or hand delivery for certain purchases by prior arrangement.

Identification, signature, or other verification may be required before merchandise is released.

An order designated for pickup will only be released to the purchaser or another person specifically authorized and verified by KB&CO.

Once merchandise has been inspected and accepted during an authorized in-person pickup or delivery, the order remains subject to KB&CO's applicable Return & Refund Policy and custom-order terms.

18. High-Value Orders

KB&CO reserves the right to implement additional shipping and verification requirements for high-value transactions.

Depending on the value and circumstances of an order, we may contact the customer before shipment to coordinate secure delivery.

Our priority is ensuring that valuable merchandise reaches the correct customer securely.

19. Relationship to Other Policies

All purchases and shipments are also subject to the KB&CO Terms of Service and Return & Refund Policy.

If merchandise is custom, personalized, made-to-order, specially sized, engraved, or specially sourced, the applicable final-sale provisions remain in effect regardless of shipping method.

20. Contact Us

For shipping questions, tracking concerns, damaged packages, or delivery issues, please contact KB&CO using the contact information provided on our website.

When contacting us regarding an existing order, please include your order number and relevant shipping information so we can assist you as quickly as possible.